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Get these if you enjoy troubleshootings
Connect the bulbs to nanoleaf app, then want to connect with Alexa, error.
Reset
Wanted to pair these bulbs with Alexa directly, all of them (12) requires firmware update before pairing process could be completed, each take 2 minutes or more.
Alexa with mutiple thread boarder routers in network ( two Echo studios, one Echo 4th gen), creates unexpected heavy data traffic to the router at home, eventually the whole network is down and requires reboot.
Gave up connecting these to Amazon Echo,
Reset everything, connect to nanoleaf app first, then to Apple Home, HomePod mini as thread router, Nanoleaf app shows bulbs on Thread, observe the wireless traffics in home internet network, unexpected traffiic seen.
More reseach shows IPv6 is required for muti-admin, turned on this in home interent, loop all the above processes, NO LUCK
Current stable steup is AVIOD nanoleaf app, give up the features in app, use Apple Home adaptive lighning, add Alexa as muti-admin control.
great bulbs! easy to install and use
I currently have 3 Nanoleaf bulbs at home & wanted to put a couple in my office. I anticipated having to reset the bulbs several times as well as resetting my HomePod & other tricks I’ve learned along the way. However, I wasn’t able to get them installed. I’ve got one other new trick up my sleeve, but it sure is a pain to research all this. If I wasn’t tech-savvy, I’d have given up a long time ago.
Hi there! We're sorry to hear that you're having difficulty setting up your Nanoleaf Essentials Smart A19 Bulb. We understand that it can be frustrating, but we appreciate you taking the time to share your experience with us. Our team is always here to help and we'd be happy to provide any assistance you need. We have escalated your case with our support team and they should be getting back to you about this shortly. Thank you for choosing Nanoleaf and for being a valued customer!
The thread version of the bulb is not reliable when paired with a Matter hub.
Hi there, we're sorry to hear about your experience with our Nanoleaf Essentials Smart A19 Bulb. We value your feedback and are constantly working to improve our products. We recommend reaching out to our customer support team for assistance with troubleshooting the compatibility with your Matter hub at support@nanoleaf.me and we will be happy to sort this out with you. Thank you for bringing this to our attention.
Terrible customer support. Tried to cancel the order but because they took so long getting back to me, they shipped it anyway costing me more than it should have. Would not recommend ordering from Nanoleaf.