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I ordered power supply for my canvas and I received one with the connector for shapes, I think. I reached out for support to get that corrected but I never got an answer other than the initial email asking for pics. Very disappointing!!! Horrible service!!!!
Good and easy enough to splice to a 3 prong plug with some easy twist wire caps and some form of strain relief (cable gland, or something).
It costs more than the plug in, you have to buy extra things to make it work, and if you don't stick it in the wall, all these points are a clear detriment compared to the plug-in. But what it does have over the plug-in is availability, likely due to everyone wanting the better product (plug-in) and leaving this one well-stocked.
Hello Nickolas! Thank you for your feedback. Apologies for the experience you’ve had with us. We would like to hear more from you about what we can do to help. Please reach out to our support team at http://nanoleaf.me/hello. Thank you!
Got product on sale. Hiding the wire makes all the difference. Buy for a seamless setup.
I have spent close to $1,000 with Nanoleaf. Love the product. But I never received my plug. And they don’t seem excited to send me another. Horrible service for such a great product !
Hey Blake! Our sincerest apologies for the delay and overall experience. This does not meet our standards and we would like to make this better for you. Please follow up with your support ticket and we will notify our Support Team. Thanks for understanding.
After upgrading to the larger PSU lights are nice and evenly lit! It is a must upgrade for a larger setup.