Hi there, we apologize for the inconvenience and frustration caused by your recent purchase. We strive to provide the best quality products and customer service, and we're sorry to hear about the missing pieces in your opened item. Our team is currently experiencing a high volume of inquiries, but we assure you that we are working diligently to resolve your issue. We have responded to your email on the status of the replacement. We value your feedback and will take it into consideration to improve our processes. If you have any further concerns, please don't hesitate to reach out to us. Thank you for choosing Nanoleaf.