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Nanoleaf Shapes Hexagon SMK | White | 7 Pack | CA/USA
We installed the 7 Shapes Hexagon panels exactly as directed. Worked great. One week later with no reason, the entire array fell off the wall. Maybe the stickers they included were not sticky enough? The room/wall temperature never fluctuated. One of the panels cracked from the fall. I contacted Nanoleaf about the warranty we qualify for and to please replace the one cracked panel. They asked for a photo and then I heard nothing from them. 4 days passed and I sent a follow up email. Total silence. As a small business owner, I know things happen, but the lack of help from this company was shocking and a total disappointment. When customers come to me about a defective product, I take care of them, not ignore them. So, please be aware if anything happens to your expensive Shapes even within ONE week of installation and while the warranty is still active- Nanoleaf does not have your back.
10/10 amazing - highly recommend