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Replacement single line for all Nanoleaf Lines products.
Requires Controller and Power Supply Unit sold separately. Learn more at nanoleaf.me/lines. Only compatible with the Nanoleaf Lines product line.
Sadly, within less than 2 weeks of getting my Nanoleaf Lines product, I started to have one of the bars start to regularly flicker, distorting the entire smooth flowing nature of the product.
Upon reaching out to their CS team (who doesn't offer a phone support contact method) it sometimes would be multiple weeks before getting a response to simple questions. Ultimately, it took a few months to get a single new light bar sent out which meant my setup was mostly unusable for 80% of the first 3-4 months I owned it.
The products are cool but given the experience I had, I'll be hard pressed to buy something else from them in the future. Sad to see all these other experiences pointing at the same thing. If you by something from them, hope that yours doesn't have any issues!
Hi there, thank you for taking the time to leave a review. We apologize for the inconvenience and frustration you experienced with our support team. We are constantly working to improve our response times and provide the best support possible for our customers. We are glad to hear that you are enjoying the product and we hope it continues to bring you joy. If you have any further issues, please do not hesitate to reach out to us. Thank you for your support.
Support team was great on broken light replacement. Responsive and informed
Has been a month and never shipped.
All expectations met
It’s all good now. Thank you for resolving the problem