The customer service is exceptional!! And products are a must have for all your lighting needs. I love that you can change the light colors for ambient moods.

Just the best lights on market

Worked great found for a better price at best buy

Other Nanoleaf products that I have, such as Shapes, have scheduling enabled via the app, the Lightstrips do not. Given the premium price for the strips, this is disappointing. They do work integrated by voice (or touch) with Apple Home and Siri (on an iPhone), however.

Also note that the strip is heavy duty (thick) and are not easy to transition corners with (takes a lot of cm and looks bad if in direct line of sight). I use mine on the back of the TV so this is okay.

I had a warranty issue as well. That was handled 'best in class' with fast, engaged, polite, and functional response with no grief or nonsense.

Bought LED strip starter & extension kit together however during installation found starter LED strip connector were damaged. Got in touch with support team via email, explained the issue and immediately they replaced starter kit. Using both products now and no issues so far. I wish we could setup a schedule for nanoleaf essential devices in the app.