The camera never worked and the controller never works

The lights are great when they work. 90% of the time they’re flickering. This is something that I’ve brought up with customer support and all they have given me is steps to reset but it doesn’t work. I would say if you thought these would be better than the Govee, they’re not. The flickering makes it impossible to make any sort of content unenjoyable.

I’ve been trying for about 3 weeks to get my new Nanoleaf 4D to work and stick to the back of my tv. Unfortunately I can’t do either one. I’ve been in contact with customer service, and while they have been great, nothing has worked. I was previously told to wait for a firmware update …. However this thing should work when it comes out of the box. Since then, I’ve tried multiple attempts to connect, reconnect, sync and etc but nothing is working. I really do want do want to send this unit back. Ouch Nanolef.

Product was DOA and needed to be replaced by warranty. Setting that up today, though the set up / pairing process is not easy.

I also have other products of theirs (14 element hexagon panels and 9 lines). I just took down my lines because they are unusable - factory resetting them fails too.

Overall these products are /super/ cool - when they work. However, I have lots of problems with them not working and randomly becoming unreachable. It’s not a wifi problem, as I don’t have issues on any other devices connected to wifi. I was borderline on ordering these, but I’ll probably purchase from Philips or a different vendor than Nanoleaf again due to unreliability.

Dear Sir/Madam,
I would be glad to review your product, however the company that should receive and send it to me, have not received it yet. I am on contact with them, however there is no any positive result.