Ordered more than a month ago. Still haven't received anything. Parcel was accidentally returned by the mail order company. Nanoleaf customer service says they will send it again but nothing happens at all. Nanoleaf customer service is slow to respond (up to 5 working days) and inadequate.
Hello, thank you for bringing this to our attention. We apologize for the inconvenience and delay in receiving your order. Our team is working diligently to resolve this issue and ensure your product is delivered to you as soon as possible. We apologize for any inconvenience our slow response time may have caused. Please know that we value your business and are committed to providing excellent customer service. If you have any further concerns, please don't hesitate to reach out. Thank you for your patience and understanding.
T
Thilo Koeppe
Amazing Customer Service
Amazing to experience how nanoleaf takes care on "out-of warranty customers“…thank you so much!
W
W.S.
It’s tape
It’s tape.
A
Anonymous
Software is garbage
Doesn't connect 95% of the time, while my Hue lights work 99.9% of the time on the same WiFi network just fine. No idea what Nanoleaf are playing at but the software / connectivity is dire, even after full resets and reinstalls.
As it is I have the lights set to one scheme, but if I need to change them it's a nightmare. If I was making frequent changes I'd have given up and returned them.
Pretty but software sucks, avoid.
Hi there, we're sorry to hear about your experience with our product. We understand that the software can be frustrating at times, and we apologize for any inconvenience it may have caused you. Please know that we are constantly working to improve our software and connectivity to provide a better experience for our customers. If you need any assistance with your lights, please don't hesitate to reach out to our customer support team. Thank you for your feedback and for choosing our product.
J
Julia Wiedmeier
Follow up to my last review.
My order number was 223592US. I appreciate you guys replying to my review.
