ON ALL ITEMS
This is my 3rd Controller. Controller #1 stopped working properly after a firmware update earlier this year (2023). After reporting the issue to support, they sent a replacement, which was awesome. Until I did the same firmware update (which I *assumed* would have fixed any previous problems. Controller #2 stopped working properly.
When I reported THAT issue, I stopped hearing back from the Support Team (you guys suck).
Controller #3 is currently working after several weeks, however, I DO NOT TRUST these guys with their firmware/software updates. Lastly, I'm NOT taking a chance and will not perform any firmware updates. 3 stars for the initial quality, support and assistance. No 5 stars because you made me pay for a 2nd replacement and stopped responding.
Super helpful and very responsive. They chase things up really well too!
Nanoleaf team gets back to me instantly about the issue and sent out the replace part very quickly. The light fixture is working perfectly again.
I asked for help from Nanoleaf support because my lights stopped working properly. After some troubleshooting, I was sent a free remote replacement that fixed everything. Very happy with the speedy and helpful customer service!
Is a beautiful lights