ON ALL ITEMS
Replacement or additional power supply units for all Nanoleaf Elements products. Available in 42W | Plug-In, 75W | Plug-In, and 75W | In-Wall models.
For optimal performance, do not use both 42W and 75W power supplies in the same Nanoleaf Elements system.In-Wall models connect discretely to building electrical wiring, and must be installed by a certified electrician only. Learn more atnanoleaf.me/elements.Only compatible with the Nanoleaf Elements product line.
I ordered the plug 21 days ago and I still don’t have my product. They sent me the 42w PSU, but no Type A plug. So I can’t even plug it in to anything . They even sent me a replacement. But guess what, it too was missing the Type A plug. So I now have two 42W PSU’s, but can’t use them cause I don’t have any type A plugs.
Hey Klump, We sincerely apologize for this. We will be following up with you to be sure this gets shipped out as soon as possible. We appreciate your patience with us, will there be any way for us to reach you so we can make sure you received your correct item?
I want my money back I never received the product.
Hi Ernesto, we’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. If you could drop our Support Team a quick message at http://nanoleaf.me/hello we’ll do our best to get this resolved for you as soon as possible.