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The order came super fast and it’s exactly what I wanted!
The original wifi controller failed as it was part of the recall and as a result was sent a replacement at no cost to me. The replacement device failed in the same manner. So I reached out and explained in detail what had happened. The customer support team responded quickly. I was sent another replacement wifi controller. The only cost to me was shipping. Well done nanoleaf!
I bought a Nanoleaf thinking it was a great product. However, just as the warranty expired, the controller died and I was told by Nanoleaf to buy a new one. A new one costs 40 euro (!) which is incredibly insane. This is bordering theft. I will never buy Nanoleaf again.
We apologize for any inconvenience you experienced with our product. Our team strives to provide high-quality products and we understand how frustrating it can be when something breaks just outside of the warranty period. We do offer spare parts, including controllers, for purchase to help extend the life of your Nanoleaf. We apologize for any confusion or frustration this may have caused. Please reach out to our customer support team for further assistance at support@nanoleaf.me. Thank you for your feedback and we hope to have the opportunity to make it right in the future.
Nanoleaf Shapes Replacement Controller | MPS DC chip | Global
Fast easy and solved my unresponsive button panel issue.