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$ 208.00
Replacement Rigid Linkers for all Nanoleaf Shapes light panels.
Learn more at nanoleaf.me/shapes. Only compatible with the Nanoleaf Shapes product line.
One item is missing..and the support doesnt answer on my maila any more :(
I saved up for my nanoleaf tiles for what felt like forever and had my design pre-planned in their creative tool. But the nanoleaf panels don’t effectively stick to the wall (it’s just flat apartment paint), some of the connections didn’t work effectively and needed to be replaced, and my whole design has now broken and collapsed on the floor for the third time. It just isn’t worth the money and I’m sad about how everything has turned out.
We are sorry to hear about your experience with our Nanoleaf Shapes and Rigid Linkers. We understand how frustrating it could be to have your design not working as expected. We would like to apologize for any inconvenience this may have caused you. Our team is constantly working on improving our products and we would like to make things right for you. Please reach out to our customer support team at support@nanoleaf.me and we will do our best to assist you with the issues you have been facing. We value your feedback and we will use it to improve our products in the future. Thank you for choosing Nanoleaf and we hope to have the opportunity to provide you with a better experience.
Reached to support team to see if I could order replacement linkers for the original nanoleaf triangles. These are no longer on the site which i explained and ask if they could assist. They originally said that they weren’t sure but they would look into it . I waited hopeful that they would be able to find what I needed . They replied with an order confirmation of linkers for a different model . I sent email to support letting them know that the picture of the linkers shown was for a different model and I even sent a picture of what the linkers looked like.(the ones for the original nanoleaf triangle) they went on to say that the ones in the order were the ones that I requested even though the picture didn’t show it . I was very hesitant to complete the order but I thought maybe just maybe someone found them and this was the only way to process it . So I went ahead and paid for it . Waiting and too my surprise it was the “wrong linkers” I contacted customer support again notifying them of the error , they ask me to send pictures and I did . And again sent the picture of the linkers that I needed. Request refund and asked how I should go about it . Till this day I have not received a response and I still currently have the wrong linkers which I have no use for. At this point I just won’t do anything further business with the company. Overall products are pretty good when you have the right network connections. But if you are among the few that purchase the early versions of these products. I wouldn’t even waste your time with any troubleshooting or replacement pieces. Just a waste of money and time…
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you have faced while trying to order replacement linkers for your Nanoleaf triangles. We understand your frustration and we are sorry for the confusion caused by our support team.
We will make sure to pass on your feedback to our team and work on improving our processes to avoid such situations in the future. We have already initiated the process for a refund and you will receive an update from our team shortly.
We appreciate your honest feedback and we hope to have the opportunity to serve you better in the future.
There are no instructions. It was the wrong product for my system now I am stuck Wirh more of their junk that will not work.
I’ve emailed customer service multiple times in the hopes that they would be able to resolve some of the issues that I was facing with the over $2000 of products that I have purchased from them. After weeks of no replies. I’m really disappointed in this company. I supported their kickstarter. I’ve recommended the lights to my friends and countless others. I’ve been a loyal customer. It’s a shame they haven’t been the same with their support.
Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced with our customer service. We strive to provide the best support possible and we are disappointed to hear that we have fallen short in your case. Please know that we take all feedback seriously and we are working to improve our response time and communication with our customers. We value your loyalty and support and we apologize for any frustration this may have caused you. If there is anything else we can assist you with, please do not hesitate to reach out to us via support@nanoleaf.me or in any of our socials. We can escalate your case to make sure that we come to a solution. We appreciate your continued support and hope to have the opportunity to make things right for you.
