I was sent the wrong panel for my SkyLight, 4 light, purchase. The single was supposed to be a control unit. It was not. Not knowing these products well, and assuming I was sent what I ordered, I opened the single box mounted the light and found it didn’t work. Support took over a week to respond, and that’s about all that’s happened so far. I was receiving responses until I stated I had the wrong part and stated my invoice number. It’s been over two weeks since my initial support request — I expect better. Especially for the price Nanoleaf charges for their products. I look forward to having a replacement soon, or a refund.

2 out of 4 panels fail to work properly. When I connect the data cable, the system becomes completely unresponsive in both the app and Apple Home. However, once I disconnect the data cable, the first two panels reactivate and show up in the app. Customer service initially replied with a few troubleshooting tips but has since completely ghosted me. BEWARE: TERRIBLE CUSTOMER SERVICE!

Got request for feedback - Item has not been delivered, 3 weeks delayed (lost) and countless support emails, no resolution yet.

This is a Christmas gift to my son and he doesn't know about it until tomorrow.

I got about 30 panels with part of them ordered through the Nanoleaf store and the rest through Amazon. Out of 30, only 1 is defective. So that's not too bad. Overall, the panels looks great and i'm happy with the result. The defective pannel was purchased through Amazon but sold by Nanoleaf and Amazon referes to Nanoleaf for support. In short the reviews are 100% accurate. Nanoleaf obviously does not care about after sale support/ service and clearly isn't investing enough ressource. Logged a ticket 3 weeks ago. Took 2 weeks for support to just reply asking me to essentially re-explain the issue with the panel. It's now been a week and nothing... Since I already figured the panel is defective, i just returned it through Amazon and got a replacement and save me that nonsense.. If that defective panel would have been purchased through Nanoleaf Store, I feel that Nanoleaf would have made me waste my time for months and would have probably have to do a charge back on my credit card... In short, great product (i think one out of 30 that is defective was not an unreasonable situation) , but DO NOT BUY directly from Nanoleaf. Buy from another store/ site that offers no question ask return/ exchange. Now i'm crossing my finger that I wont encounter actual technical issues in the future!