This is a Christmas gift to my son and he doesn't know about it until tomorrow.

I got about 30 panels with part of them ordered through the Nanoleaf store and the rest through Amazon. Out of 30, only 1 is defective. So that's not too bad. Overall, the panels looks great and i'm happy with the result. The defective pannel was purchased through Amazon but sold by Nanoleaf and Amazon referes to Nanoleaf for support. In short the reviews are 100% accurate. Nanoleaf obviously does not care about after sale support/ service and clearly isn't investing enough ressource. Logged a ticket 3 weeks ago. Took 2 weeks for support to just reply asking me to essentially re-explain the issue with the panel. It's now been a week and nothing... Since I already figured the panel is defective, i just returned it through Amazon and got a replacement and save me that nonsense.. If that defective panel would have been purchased through Nanoleaf Store, I feel that Nanoleaf would have made me waste my time for months and would have probably have to do a charge back on my credit card... In short, great product (i think one out of 30 that is defective was not an unreasonable situation) , but DO NOT BUY directly from Nanoleaf. Buy from another store/ site that offers no question ask return/ exchange. Now i'm crossing my finger that I wont encounter actual technical issues in the future!

Poorly written instructions, bad tech support- there is no phone number for support, and when you email it may be 4-6 days for them to get back with you if they get back. Light is finally connected but then it has gone offline and can’t be controlled- and guess what… no tech support for this. If it is not fixed soon, I will be returning it!!!!

nice

I love the 5 Nanoleaf Shapes and Canvas I have. I was really excited when th Skylight was announced and I pre-ordered immediately. Big mistake. The product is well designed, the way they connect to each other is smart and these should be decent ceiling lights. But they dont work. I spent a total of 8 hours troubleshooting the app installation, two weeks with Nanoleaf support (which initially wasn’t good) and the problem was unresolved. Have uninstalled them and they sit on the shelf. A bad investment. Skylight not recommended. Really taints the other excellent products.