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Followed the instructions to a T, the light strips broke within 10 minutes of setting them up, and for the 10 minutes they worked, the app couldnt even connect to them for more than 30 seconds, absolute trash product
Hi Michaela! We sincerely apologize for the experience and we would like to fix things for you. If you could get in touch with us at http://nanoleaf.me/hello we’d be delighted to help.
I would love to give an accurate review of these lights, but it’s been two weeks since my package was marked as delivered by UPS, and I still haven’t received them. I’ve reached out to customer support numerous times, and the only update or resolution (if you can even call it that) I’ve gotten is “we’ve filed a claim with UPS.” I understand that this is a business and these are premium lights, but this is the best solution I can receive TWO WEEKS after my order was supposedly delivered? No mention of shipping a replacement or just issuing a refund?
The summer sale is going on and there are other lights I would love to purchase, but I have no confidence that the product will actually arrive at my home nor confidence that customer support could actually resolve the issue should this happen again.
Maybe the lights are incredible, but the customer support is so embarrassing that I can’t possibly give more than 1 star at the moment. Fix your customer service department.
Hey Nick! We apologize for the delay of your delivery. Our Support Team has been in touch with you and have not heard back. We would highly recommend you keep in touch with them as they would love to help you out.
So futuristic! Clean. Adds an element (pun intened) to my office like nothing else
Product is as advertised. I have purchased many items via 3rd party vendors with no issue. This item was only in-stock direct, so I ordered it from nanoleaf.
First, the order sat there for a week with no update (said it was in stock and would ship right away). I emailed their support 3 times in a week with no response (their published email on website). I then DM’ed them on Twitter twice before finally getting a response. Their response was to direct me back to their website to fill out a form.
I finally heard back, but they didn’t want to talk about when the item would ship (which was my question) but wanted to give me a refund. I explained that I simply wanted the item I purchased weeks ago. So they said they would check with the warehouse.
After a day, I did not hear back from their support, but I did get a shipping notification. At that point, it sat in their warehouse for 3 days before being ‘actually’ shipped. They did not offer expedited shipping, but used lowest class of shipping. They did not offer any discount or coupon for future purchase.
Overall, I like their products but their customer service and operations in the US are terrible. When you pay a premium for their solid, but VERY expensive products, you should receive at least a decent experience. In all, it took me 9 total touchpoint AFTER the initial order to receive it and 3 weeks of waiting for an in-stock product.
My suggestion, if you want to try a nanoleaf product, is to order from a 3rd party vendor that you trust.
Hey Ben! Thank you very much for your valuable feedback, we will definitely send this off to our team for them to look into so we can enhance our experience for the future. Please get in touch with our support team at http://nanoleaf.me/hello and we would love to make things right for you.
Very durable lights, syncs well to the app and easily installable.