Elements Hexagons Expansion Pack (3 Panels)

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Elements Hexagons Expansion Pack (3 Panels)

$ 1,205.00 $ 1,339.00 You Save 10% ($ 134.00)

Level up your design and grow your Elements setup with Expansion Packs. Each Pack includes 3 Wood Look Hexagons and mounting supplies. Connect up to 22 Wood Look Hexagon Panels with one Power Supply (for bigger layouts get an Add-on Power Supply from the Nanoleaf Shop). Compatible with all Connect+ products like Shapes Triangles, Hexagons, and Mini Triangles. Please note, this Pack Requires an Elements Starter Kit to work.

Terrible Customer Service

One of the panels arrived broken and will not light up. 3 weeks and still no meaningful response from support. If you purchase Nanoleaf, just know it might be an expensive brick.

Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the damaged panel. Our team is currently experiencing a high volume of inquiries, but we assure you that we are working diligently to resolve this issue for you. We want to make sure that you have the best experience with our product. We have escalated your case and someone from our support team should be getting back to you today about this case via email. Thank you for your patience and understanding.

As expected

Very good and seamless integration. Automatically detect the new tiles in the good position. Bravo @nanoleaf development team!

Support… hello??

Love the product. Just want it to work. There hasn’t been a solution to get the device paired despite absurd attempts on my part. So all I can use is the wall controller to operate it with the 2 light pattern options.

21 days of having the product. Started my ticket with support 19 days ago. Issue is still not resolved. I’d be happy to change the star rating once this gets resolved but the wait time between each response is 5-7 days.

I have another nanoleaf product and had no issues with it...
Maybe returning and reordering just makes more sense?

Hi there, thank you for leaving your honest review about your experience with the Nanoleaf Elements. We're sorry to hear that you've been having trouble with pairing the device and that it's taking longer than expected to resolve the issue. Our team is working hard to assist you and we apologize for any inconvenience this may have caused. We have escalated your case and someone form our support team should be getting back to you today. We'll do our best to get this resolved as soon as possible and we appreciate your patience.Thank you for being a loyal Nanoleaf customer and we hope to have this sorted out for you soon.