Did not receive my Nanoleaf item and support will not send me a replacement or refund my order
I showed evidence of a package being delivered with the same tracking and shipping number that was not a Nanoleaf product and was fertilizer. They will not correct the issue and send me my product I ordered. I will move to dispute the charge if support is unwilling to recognize their error.
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Anonymous
Faulty Product - Nanoleaf Canvas
Not happy that I purchased a Nanoleaf Canvas and the control square died after such a short time. I purchase 2 control squares just in case it dies again. I have the Nanoleaf Aurora as well. It's older and it's working perfectly fine. No issues. May the failure was engineered. Go figure :)
We are sorry to hear about your experience with the control square for your Nanoleaf Canvas. We understand how frustrating it can be when a product does not meet your expectations. Our team is here to assist you with any issues and we would be happy to offer a replacement for the faulty control square. Please reach out to us here on this link: https://support.nanoleaf.me/hc/en-us/requests/new and we will do our best to make things right. Thank you for your support and understanding.
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Anmol Bhandal
Amazing customer support
The two times I had to go through customer support for my Canvas panel the Nanoleaf team helped me with ease. Will always recommend their products as the customer service is absolutely amazing.
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Louki Lucaas
Had a problem then i didnt!
Wrote then about an issue they decided to send me a replacement part and it arrived in 2 or 3 days and now all is well again. THANK YOU!
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Marco Anglehart
After Sell
Everything was done quickly and had all the help i needed!
