We apologize for the inconvenience and frustration you experienced with our customer service. We understand the importance of efficient communication and we regret that we did not meet your expectations in this regard. We will definitely take this feedback into consideration and work towards improving our response time.

We are sorry to hear that you ended up purchasing spare parts that you didn't need. Our team is always willing to assist you in finding the right products for your needs. We do offer discounts on future purchases to our customers as a token of appreciation, but we never want to pressure anyone into keeping unnecessary items. We see a refund has been processed for this purchase for you by our support team.

Please feel free to reach out to us directly if you have any further concerns. We value your feedback and will use it to improve our services.