The replacement product took over a month to get shipped after several back and forth emails from various different customer service reps. Tried various troubleshooting multiple times. I have never had such a bad experience with a company's customer service team. The app is extremely difficult to pair products with as well.
Y
Yolanda Lopez
I should’ve ordered it sooner
J
Jose Giron
Still waiting for product
It’s been over 21 days and I am still waiting for my package. I have reached out to customer support and they keep telling me there is nothing they can do and to wait. Will not be purchasing anymore Nanoleaf items.
Hi there, we apologize for the delay in receiving your package and understand your frustration. Our team is working hard to fulfill all orders as quickly as possible. We will continue to monitor the status of your shipment and provide updates when they become available. Thank you for your patience and understanding.
L
Luis Castaneda
Perfect
Product worked perfectly!
J
John Mack
Second power source to stop working
We ordered this to replace a power source that stopped working for no reason. My daughter's sensory wall worked with this new power source for less than a week and now this power source also no longer works. $30 spent and we got about 6 days out of it.
