ON ALL ITEMS
Shipping took an extra 1-2 weeks due to logistical errors on their end. However, support would communicate with me (via email) once every 2-3 business days after emailing for an update. Phone calls (both to customer service and technical support) are directed to a voice mailbox that is full and are not returned. Tech support (via email) was available (2-3 business days reply time between emails) when I had issues with the remote pairing with 2 pixelart heart devices. Patience is needed with them (after all, you would have spent a decent amount money at this point with no option for a refund), but they eventually will reply your emails. So far, I'm pleased with the product.
I love the way the canvas tiles look in contrast to the triangles. I also like the games you can play on them, it’s a cool feature to show my friends. I am very pleased with my purchase.