ON ALL ITEMS
Support was fantastic and responsive! They got me fixed faster than expected and we're eagar to help! I wish more support centers were like this!
Only problem I’ve had is the main unit will fail this leaves you without lights until you receive the replacement. After a video and a few questions answered a new tile was sent out without much hassle at all. If this happens to you do not toss the old square as you can still use it just not as the power unit. This has now happened twice and like a dummy I tossed the first one.
Had an issue with my control square; contacted Nanoleaf support and within a day they diagnosed the fault and replaced the unit free of charge including shipping. No hassles at all. Not only would I recommend them, based on this I am going to purchase another starter kit for one of my other rooms. Nanoleaf rocks!
Awesome customer service. Fast and easy!!
My control panel just gave out on me about a month after my original purchase. Customer service didn’t hesitate to replace it with a new one. Quick & prompt solution & delivery! Kudos to your Customer Service Department!!!